To make a claim on your Fitbit for replacement or repair, first you need to contact them. How to Make a Claim on Your Fitbit Warranty That can be done with a receipt showing the purchase date, model number, and purchase price. To make a claim you will need to prove this date and ownership. It just stopped working all of the suddenĪny of these are valid reasons to make a claim on your Fitbit warranty as long as you are within a year of your purchase date.The battery’s doesn’t hold its charge anymore.Your display has become dull or not as bright as it use to be.The wristband strap is broken or wore out.So What Qualifies as Manufacturer Defects to the Hardware?Ī few examples of manufacturer defects to the hard ware would be: Essentially the only thing that is covered by the warranty is the hardware…and with that only manufacturer defects.

You might be surprised, but also not covered is the actual software that resides inside of the Fitbit. Also not covered under the warranty are any issues with the application on your phone or the dashboard on their website. This means that physical damage like smashing it on a weight rack will not be covered. It does not cover normal wear and tear damage. If you don’t want to get through the legal jargon, here are your most important takeaways from their limited warranty… How Long is My Fitbit Warranty and What is Covered?įitbit will either replace or repair your fitness tracker within one year from the date you purchased it. It details information on getting a Fitbit watch repair. If you no longer have the booklet, the same info is on the website here. This small booklet has the limited warranty information that the company provides. When you originally got your Fitbit, there should have been a small paper foldout inside the box. You may be think about a watch repair shop or jeweler, but you more likely to get it fixed at cellphone store or a place that can repair smart watches. Most stores may ask you to provide a proof of purchase to help you with a warranty claim.

These places will be particularly helpful if you purchased it in one of their stores. You will see many stores like Best Buy (including Geek Squad) and Target who can help you make a claim on your warranty…but not actually perform a repair. These business on the map are authorized sellers, not service centers or places that are soley Fitbit repair shops. A Fitbit Repair Shop Actually Means Authorzied Seller…

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